Support FAQ

This page will list some of the most common problems encountered with installations and their solutions.

If you need support related to ingame incidents, account issues, or direct GM support, create a support ticket on discord and wait for a response.

Technical

General Download troubleshooting guide

Download_Troubleshooting

Unable to open the game after installation

Check that your antivirus isn't deleting the patcher. Set the game folder as an exception.

Unable to connect after new install / returning after a long time

• In the Project Alfheim directory, delete patch.dat and then run the patcher.

• If that fails, then download the latest client

Game crashes upon opening

If using a high res monitor (over 1080p) or integrated Graphics, run dgvoodoo.

Click here for instructions

Game screen is white upon opening

Open setup.exe and select another GPU option

Game looks scrambled and pixelated

In setup.exe - UNCHECK the "disable hardware accelerated graphics"

Game crashes when dual clienting

Press windows key , type UAC , hit enter, set to " Do not dim desktop"

Gepard Errors on laptop

Use external mouse

Sprite Errors in game

In the Project Alfheim directory, delete patch.dat and then run the patcher.

Making the UI bigger

Guide on Reddit

Which proxy to pick?

The one closest to your location

Unable to talk in discord when the game client is open

Run discord as admin.

Game Questions

What is and how to use a Master Account

Master Accounts

How to contact a GM?

Make a support ticket on discord